22-12-2011
Worktime during Christmas Holidays
14-11-2011
New website
 
 
 
Strona główna / Customer relationship
 

Customer relationship

 

We start form establishing your expectations and communication paths:

  • during initial phone conversation we determine basic customers needs and service scope
  • during the next meeting we specify the scope and the details of cooperation
  • we appoint and designate one of our consultants to be responsible for leading and coordination of overall accounting processes in your company
  • we define the contact person in the customers company and the possible communication procedures as well as the schedule of documentation flow between both parties (dates and place of collection/delivery by our employees)
  • in case of non standard services we determine individual payment terms
  • both parties sign the agreement the termination of the contract is one accounting period from the date of a notice valid for both sides of the agreement

 

Cooperation standards and communication scheme:

  • once a week our employee collects prepared documents (collection frequency could be agreed individually)
  • invoices must be authorized to booking thus due to polish law shall have specification and customers signature overleaf
  1. The description should contain: the purpose of purchasing goods or services on the supplier invoice, the no. Or the name of purchase order/project to which the invoice is assigned , (possibly the cost allocation number, department or other relevant information depending on the implemented cost structure and managerial accounting model) date and signature of the person entitled to invoice authorization
  2. Sales invoice should be described if it is a partial invoice denote the number/name of order is being assigned to, otherwise just leave blank
  3. Invoices for marketing and advertising materials should contain information on the marketing character (public/non-public), possible transfer of the ownership title and whether it has the consumption value for the recipient
  • the customer has current access to financial results and invoices through the internet
  • the customer has current access to financial and internal reports designed to his individual needs through the internet
  • all reports and declarations, bank money transfers can be printed directly from the internet
  • on customer request we provide only conventional services and deliver all reports directly to the place of customer with no internet access to the data
  • all accounting activities, derived responsibilities and representation in front of the legal authorities is the obligation and competence of profais
  • the customer can contact our consultant at his convenience, who provide counseling in terms of accountancy or support and solution in case of problems with accounting service
  • after accounting period close profais returns the complete and structured set of documents from previous periods to the customer (upon customers request we provide archiving of the accounting documents at our headquarters)
  • our consultant communicate with your contact person in case of uncertainties or questions related to collected documentation - we value customers time and make all necessary precautions in order to minimize the contact frequency from our part to indispensable margins
  • accounting processes from the customer side are limited only to preparation of accounting documentation and making payments to counterparties and legal institutions according to our specifications
  • we are responsible for obeying and paying attention to legal rules, dates of formal actions on your behalf in terms of accounting and bookkeeping, we send interest notes and keep an eye on your payments and receivables, prepare documents , certificates, declarations and forms for the employees

 

Possibilities:

  • part of accounting processes can be handled by the customer and transferred electronically to our office (e.g. Invoice preparation, purchase orders)
  • we take over the whole or predefined part of the customers personnel administration activities
 
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Customer service
42 651 89 44
91-346 Lodz,
Zgierska 176